FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Bags must be unused, in original packaging, with all tags attached, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. What materials are your bags made from?

We use premium materials including:

  • Genuine leather
  • High-quality PU leather (vegan-friendly options)
  • Soft canvas and fabric blends
  • Suede and woven textures

Material details are clearly listed on each product page.

6. Are the bags lightweight?

Yes. We focus on lightweight yet durable construction so you can carry your essentials comfortably all day.

7. Do the bags have good storage space?

Yes. Most designs include multiple compartments, inner pockets, and zipper closures to keep your belongings organized and secure.

8. Are the straps adjustable?

Many shoulder bags and crossbody styles feature adjustable straps for versatile wearing options.

9. How do I clean my bag?

For leather/PU leather: Wipe with a soft damp cloth. For fabric: Spot clean with mild soap. Avoid machine washing. Detailed care instructions are included with each bag.

10. Are the bags suitable for everyday use?

Absolutely. Our bags are designed for daily commutes, work, travel, and casual outings while maintaining their elegant look.

11. Do you offer gift wrapping?

Yes. We provide elegant gift wrapping and the option to add a personalized message at checkout.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my bag arrives damaged or incorrect?

Please contact us within 48 hours with clear photos. We will quickly resolve the issue with a replacement or refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.